We ship all of our packages through the United States Postal Service (USPS). We use First Class Mail and Priority Mail. All shipping rates are automatically calculated upon checkout. Depending on your location, most US domestic packages should arrive to you in 2-5 business days from date of shipment. We strive to process all orders within 24 hours of order being placed and we ship six days a week! Free Priority Mail Shipping is an option for all orders over $50 for US customers. Just select the free shipping option at checkout.
All of our packages are shipped with tracking information. Once the shipping label is printed, an email is automatically sent to you by stamps.com. Your account is also automatically updated with the tracking number and date it was shipped.
We often get asked whether we ship outside the US. The answer is Yes! Shipping rates are automatically calculated upon checkout based on address. Free Priority Mail Shipping is an option for all orders over $250 for Canadian customers. Just select the free shipping option at checkout.
Please Note: International First Class Shipping takes longer than other international shipping options. Generally a First Class package will arrive in 1-2 weeks, but it can often take 4-6 weeks to arrive, and sometimes even up to 8 weeks, depending on how long it takes to travel to your country, and also how long it is held in customs.
The tracking availability for 1st class shipping is limited. We ask that you be patient, and check with your customs office, or check the United States Postal Service website for updates.
For many countries, there is little to no tracking once the package leaves US Customs. That is the trade-off for the lower price. If you wish to receive your order more quickly, please contact us to upgrade shipping to Priority or Express. After several weeks (6-7 weeks from date of shipping) if you feel that your package has been lost, please contact us. We cannot process a shipping insurance claim until after 60 days has passed, to allow for transit time and customs processing.
*** Please also note that at checkout, if you choose In-Store Pickup or Pen Show Pickup as your shipping option, your package WILL NOT SHIP. This is for in-person pickup at our physical store location here in Appleton, Wisconsin, or for delivery to you in person at a US Pen Show that we are scheduled to attend.
Want to return something? Please email us at firstname.lastname@example.org within 30 days of receipt to initiate a return.
Do Not mail a return without contacting us first. Returns sent back without prior approval will be accepted or reimbursed at the sole discretion of Anderson Pens, and only in the form of store credit.
** In your email, please let us know if you have used (dipped or filled) the pen or nib, or if there is a manufacturer’s defect. If there is a quality control issue, please mention that to us.
Many manufacturers handle service issues directly, and we reserve the right to refer you to their customer service department for final resolution of your concern. For our Manufacturer Warranty and Repair Page Click Here.
If you received an incorrect item, or if something is defective, we will assist you in finding a solution to make it right!
Un-inked pens, nibs, or other eligible merchandise can be returned for a full refund of your purchase price, excluding initial shipping fees, as long as they are returned in the condition that they were received and include ALL original packaging (including pen box, pen sleeve, converter, cartridges, all paperwork and anything else that was included). Some lower end pens, such as Pilot Varsity, Platinum Preppy or pens such as TWSBI which are often customer-disassembled, are not eligible for return.
If an item included a free “gift with purchase”, that extra item must be included as well. Free items are not eligible for individual return, and a return that does not include the original gift with purchase will not receive full reimbursement.
Pens that have been dipped or filled can be returned for a refund of the purchase price less 20%, issued as store credit, as long as they are in the same condition they were when we mailed them to you, and include all packaging, as listed above. You are responsible for paying the fees to ship the item back to us, and for any damage that may be incurred by insufficient packaging. We strongly recommend some form of tracking on a return package.
If you would like to return a pen because you would prefer a different color or nib size, please contact us for authorization. You will be responsible for shipping the original item to us as well as the cost of shipping the replacement item back to you.
Limited Edition pens and NOS (New Old Stock) pens are not able to be returned if they have been inked or dipped.
Certain products are not eligible for return at all:
- Outlet items
- Bottled ink, ink cartridges, ink samples and ballpoint, rollerball etc refills
- Paper products
- Pencils of any type, erasers, or pencil lead
- Repair supplies
- Any pen or nib that has been modified, altered or damaged in any way
- Special order items, including items we do not normally stock
- Engraved or customized items
- In store Clearance Table items
Vintage pens, or pens marked as Experienced will be considered for return only if they arrived to you as mechanically defective. Experienced pens may have small defects or scuffs, since they often have been pre-owned, and they have been priced accordingly. Parts pens (pens sold as unrepaired, for parts only, or not complete in some way, and will be listed as such in the description) are not eligible for return. We strongly urge you to examine our pictures and descriptions or email us with questions before purchasing, since these are a final sale.
Orders that qualified for Free Shipping will be refunded, regardless of reimbursement method, less our standard priority mail shipping charge.
Anderson Pens reserves the right to decline refund requests if the product has been improperly used, damaged, modified or is otherwise questionable or unable to be resold. Customers who abuse our return policy will have their return privileges revoked at our discretion. The final approval of all returns and refunds are subject to the discretion of Anderson Pens, Inc.
Please note eligible items purchased online at andersonpens.com can only be returned at our Appleton, WI location and NOT our Chicago company. Please contact us with any questions you may have.