We ship all of our packages through the United States Postal Service (USPS). We use First Class Mail and Priority Mail. All shipping rates are automatically calculated upon checkout. Depending on your location, most US domestic packages should arrive to you in 2-5 business days from date of shipment. We strive to process all orders within 24 hours of order being placed and we ship six days a week!
All of our packages are shipped with tracking information. Once the shipping label is printed, an email is automatically sent to you by stamps.com. Your account is also automatically updated with the tracking number and date it was shipped.
We often get asked whether we ship outside the US. The answer is Yes! Shipping rates are automatically calculated upon checkout based on address.
Please Note: International First Class Shipping takes longer than other international shipping options. Generally a First Class package will arrive in 1-2 weeks, but it can often take 4-6 weeks to arrive, and sometimes even up to 8 weeks, depending on how long it takes to travel to your country, and also how long it is held in customs.
The tracking availability for 1st class shipping is limited. We ask that you be patient, and check with your customs office, or check the United States Postal Service website for updates.
For many countries, there is little to no tracking once the package leaves US Customs. That is the trade-off for the lower price. If you wish to receive your order more quickly, please contact us to upgrade shipping to Priority or Express. After several weeks (6-7 weeks from date of shipping) if you feel that your package has been lost, please contact us. We cannot process a shipping insurance claim until after 60 days has passed, to allow for transit time and customs processing.
*** Please also note that at checkout, if you choose In-Store Pickup or Pen Show Pickup as your shipping option, your package WILL NOT SHIP. This is for in-person pickup at our physical store location here in Appleton, Wisconsin, or for delivery to you in person at a US Pen Show that we are scheduled to attend.
Want to return something? Please email us at firstname.lastname@example.org within 30 days of receipt to initiate a return. In your email, please let us know if you have used (dipped or filled) the pen or nib. If there is a quality control issue, please mention that to us. Many manufacturers handle customer service issues directly, and you can find the warranty and customer service contact information here. https://www.andersonpens.com/Articles.asp?ID=263
Unused pens or nibs can be returned for a full refund of your purchase price, as long as they are returned in the condition that they were received and include all original packaging and the converter if it was included. If you received an incorrect item, or if something is defective, we will do what needs to be done to make it right!
Pens that have been dipped or filled can be returned for a refund of the purchase price less 20%, issued as store credit, as long as they are in resaleable condition. Some lower-priced pens such as Platinum Preppy pens or Pilot Varsity pens will not be eligible for return, or items such as Noodler's pens that are designed to be adjusted by the user. Limited Edition and NOS (New Old Stock) pens are not able to be returned if they have been inked or dipped.
Outlet items, which include Sale, Discontinued and Blowout items, are not eligible for return. Bottled ink, cartridges or refills, paper products, repair supplies and ink samples are also not eligible for return. It may be advantageous for you to post your 'lightly used' pen or bottle of ink on one of the many online pen sales forums, such as FPN or PenTrace. Vintage pens will be accepted for refund only if the item was defective, or grossly misrepresented.
Anderson Pens reserves the right to decline refund requests if the product has been improperly used, damaged, modified or is otherwise questionable or unable to be resold.