Shipping Policy

 

SHIPPING We ship all of our packages through the United States Postal Service (USPS). We use First Class Mail and Priority Mail. All shipping rates are automatically calculated upon checkout. Depending on your location, most US domestic packages should arrive to you in 2-5 business days from date of shipment. We strive to process all orders within 24 hours of order being placed and we ship six days a week! Free Priority Mail Shipping is an option for all orders over $59 for US customers. Just select the free shipping option at checkout. All of our packages are shipped with tracking information. Once the shipping label is printed, an email is automatically sent to you by stamps.com. Your account is also automatically updated with the tracking number and date it was shipped.  We often get asked whether we ship outside the US. The answer is Yes! Shipping rates are automatically calculated upon checkout based on address. Free First Class Mail Shipping is an option for all orders over $250 for Canadian customers. Just select the free shipping option at checkout. Please Note: International First Class Shipping takes longer than other international shipping options. Generally a First Class package will arrive in 1-2 weeks, but it can often take 4-6 weeks to arrive, and sometimes even up to 8 weeks, depending on how long it takes to travel to your country, and also how long it is held in customs.  The tracking availability for 1st class shipping is limited. We ask that you be patient, and check with your customs office, or check the United States Postal Service website for updates.  For many countries, there is little to no tracking once the package leaves US Customs. That is the trade-off for the lower price. If you wish to receive your order more quickly, please contact us to upgrade shipping to Priority or Express. After several weeks (6-7 weeks from date of shipping) if you feel that your package has been lost, please contact us. We cannot process a shipping insurance claim until after 60 days has passed, to allow for transit time and customs processing.  *** Please also note that at checkout, if you choose In-Store Pickup as your shipping option, your package WILL NOT SHIP. This is for in-person pickup at our physical store location here in Appleton, Wisconsin.